- Client
- Aartoo
- Role
- Acting marketing lead
- Category
- Community intelligence
01
Where it started
Aartoo began as Open Format, a platform for rewarding fans. The bigger opportunity was the community manager: stuck between contributors who wanted recognition and founders who wanted reporting, working across Discord, Telegram, X and GitHub with spreadsheets and gut feel.
02
The repositioning
Built the messaging framework that moved the product from fan rewards into the community manager's daily workflow: first an AI sidekick for community teams, then a coordination layer across every channel. It landed as Aartoo: a CRM for community teams that tracks sentiment, surfaces real contributions, automates rewards and hands leadership the reporting it asks for, so decisions run on data instead of vibes. Built the ICP and pricing tiers, and set roadmap priorities from user feedback.
03
The launch and the result
Ran the go-to-market launch as acting marketing lead. Directed contractors and agencies across brand identity, website and sales enablement, and built the pitch deck, PR calendar, partner announcements and a recurring AMA series. Closed the first paying customers, including Avalanche and World of Women, signed 10 launch partners including Fogo, and ran a trial with Uniswap. Wrote the customer case studies that proved it in production, including CoinEasy running 15+ client communities on Aartoo. All of it landed in a hard window: during the launch, many large Web3 projects cut their community programs, Discord especially.

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A Korea-based Web3 agency running one Aartoo workflow across 15+ client communities, without adding headcount.


















